Duplin County, NC - Jobs - Transportation

Transportation Dispatcher/Scheduler

Thu, 19 Mar 2026 08:58:41 -0500

Job Summary

Under general supervision, the purpose of this position is to perform a variety of duties related to the delivery of public and human service transportation services. Schedule transportation trips using agency scheduling software. Provide clerical office support; prepare and process a variety of reports, forms, and correspondence; perform receptionist duties; file and maintain departmental records; receive calls from residents, and dispatch/schedule transportation for the general public. Position is responsible for operating communications equipment, assess client needs and provide clients with time schedule and fare charges (if any). Performs related duties as assigned.

Essential Functions

Answers telephone calls and take requests for transportation from clients, agencies, and members of the general public.

Prepares initial client intake and maintains database of client files so that client information can be retrieved and utilized in scheduling all future trips and maintains computerized reservation system.

Efficient use of scheduling software

Schedules and confirms travel, cancels (as necessary) pre-scheduled trips, or obtains information relative to trip needs in using a polite, sociable, and tactful manner.

Enters a variety of complex data into the computer system/software

Types, processes and prepares correspondence, charts, forms, reports, studies, evaluations or other materials.

Files office correspondence and other records; maintains records of various kinds of work done by the department.

Reviews driver/route logs daily for accuracy and makes any corrections necessary. Performs validation of each route.

Prepares invoices; collects money (when applicable); makes deposits as needed.

Processes incoming and outgoing mail.

Make decisions regarding correct funding sources for all passengers and assigns appropriately.

Efficient use of MDC/AVL equipment pertaining to all aspects of transportation operation.

Determines point of trip origin and destination and seeks to group the requested trip with other previously scheduled trips so that efficiencies in operations are maximized.

Provides clients with the estimated time of pick up, fare charges to be paid (if any), cancellation and no-show policies, and other information on the provisions of service.

Attempts to fill cancelled slots at all times to maintain dispatching and system efficiency.

Maintains an ongoing roster of no-show trips and follows established operating procedures relative to the notification of patrons and denial of trips, as appropriate.

Promptly advises Transportation Coordinator of any field problems such as accidents, break downs, delays, etc.

Maintains and processes all trip records and verifies all daily manifests, schedules, passenger rosters, etc.

Independent judgement and initiative are required in the performance of these duties.

In accordance with the county’s drug free workplace policy, employees will be subject to pre-employment and random drug screen testing.

Transportation Specialist

Thu, 12 Mar 2026 09:32:26 -0500

Job Summary

Under general supervision of the Coordinator and Director of Duplin County Transportation Department, the purpose of the position is to transport passengers or food from place to place within the County and to medical facilities in surrounding counties. Employees in the classification perform manual work. Position is responsible for receiving request for transportation to specified destinations; transporting individuals; receiving money; maintaining cleanliness; fuel levels, maintaining records of all trip information. Performs related work as required.

Essential Functions

Obtains keys to assigned vehicle and prepares for daily route; performs pre-trip and post-trip inspection of vehicle. Reports/logs defects and maintenance needs.

Operates transit vehicle on an assigned route and schedule.

Observes all traffic laws.

Assists passengers entering and exiting the vehicle, when necessitated. Operates lift as needed by passengers for entry and exit.

Maintains contact with dispatcher and is available at all times during assigned shift. Reports unusual traffic conditions or passenger emergencies.

Operates on board computer system (tablet) to receive and process route information, access mapping information, view pertinent client information, and key monetary/fare collection amounts from customers.

Transports clients safely to and from programs, appointments, and outings as requested, providing on going supervision, and positive interaction.

Confirms clients boarding are scheduled on manifest.

Collects fares and ensures collections balance.

Ensures all passengers use appropriate seat restraints before beginning transport.

Operates transit lift safely and secures wheel chair clients using the appropriate restraints.

Negates inappropriate behaviors and misconduct during transportation to ensure safe transportation and reports any issues or concerns immediately to management.

Mitigates delays to ensure on-time delivery to final destination.

Ensure that policies and procedures are followed and that all reports/records are completed accurately and submitted on time.

Responsible for the cleanliness and overall condition of the Transportation Vans.

All employees may be requested to perform other duties as assigned.

All employees may be required to assist county operations during a State of Emergency, disaster or other county event.

Substitute Transportation Specialist

Thu, 12 Mar 2026 08:23:44 -0500

Job Summary

Essential Functions

Obtains keys to assigned vehicle and prepares for daily route; performs pre-trip and post-trip inspection of vehicle. Reports/logs defects and maintenance needs.

Operates transit vehicle on an assigned route and schedule.

Observes all traffic laws.

Assists passengers entering and exiting the vehicle, when necessitated. Operates lift as needed by passengers for entry and exit.

Maintains contact with dispatcher and is available at all times during assigned shift. Reports unusual traffic conditions or passenger emergencies.

Transports clients safely to and from programs, appointments, and outings as requested, providing on going supervision, and positive interaction.

Confirms clients boarding are scheduled on manifest.

Collects fares and ensures collections balance.

Ensures all passengers use appropriate seat restraints before beginning transport.

Operates transit lift safely and secures wheel chair clients using the appropriate restraints.

Negates inappropriate behaviors and misconduct during transportation to ensure safe transportation and reports any issues or concerns immediately to management.

Mitigates delays to ensure on-time delivery to final destination.

Ensure that policies and procedures are followed and that all reports/records are completed accurately and submitted on time.

Responsible for the cleanliness and overall condition of the Transportation Vans.

All employees may be requested to perform other duties as assigned.

Transportation Specialist (5 Part-time vacant)

Thu, 12 Mar 2026 08:22:27 -0500

Job Summary

Essential Functions

Obtains keys to assigned vehicle and prepares for daily route; performs pre-trip and post-trip inspection of vehicle. Reports/logs defects and maintenance needs.

Operates transit vehicle on an assigned route and schedule.

Observes all traffic laws.

Assists passengers entering and exiting the vehicle, when necessitated. Operates lift as needed by passengers for entry and exit.

Maintains contact with dispatcher and is available at all times during assigned shift. Reports unusual traffic conditions or passenger emergencies.

Transports clients safely to and from programs, appointments, and outings as requested, providing on going supervision, and positive interaction.

Confirms clients boarding are scheduled on manifest.

Collects fares and ensures collections balance.

Ensures all passengers use appropriate seat restraints before beginning transport.

Operates transit lift safely and secures wheel chair clients using the appropriate restraints.

Negates inappropriate behaviors and misconduct during transportation to ensure safe transportation and reports any issues or concerns immediately to management.

Mitigates delays to ensure on-time delivery to final destination.

Ensure that policies and procedures are followed and that all reports/records are completed accurately and submitted on time.

Responsible for the cleanliness and overall condition of the Transportation Vans.

All employees may be requested to perform other duties as assigned.